Terms Of Service

These Terms of Service (“Terms”) govern your access to and use of the website unomedia.vn (the “Site”) and the services provided by UNO Media Company Limited(“UNO Media”, “we”, “our”, “us”). By using our Site or engaging our services, you agree to these Terms and our Privacy Policy.

1. Introduction & Contact Information

UNO Media Company Limited — an advertising & media services company headquartered in Vietnam.
Website: unomedia.vn | Email: contact@unomedia.vn.

2. Scope & Services

We provide agency services, including: (a) Influencer Marketing / Social Seeding / Live Commerce; (b) Social Content Production; and (c) PR / Media Booking / Media Buying (collectively, the “Services”). We do not operate a public booking platform or self-service marketplace for KOLs.

3. Engagement Process

  • Brief & Proposal: Client provides objectives, scope, timeline, and budget. We will issue a written proposal/quotation/SOW (Scope of Work) (“Proposal”).
  • Confirmation: Services start after written confirmation (email is sufficient) or signing of a contract/SOW, and (if applicable) payment of the initial deposit.
  • Changes: Any changes to the scope, timeline, or deliverables may affect costs and schedules; we will confirm such changes in writing before implementation.

4. Client Responsibilities

  • Client must provide accurate briefs, brand assets, product information, and timely approvals to ensure project progress.
  • Client warrants that all materials provided do not infringe third-party intellectual property rights and comply with applicable laws.
  • Client must obtain internal/regulatory approvals where required (e.g., advertising licenses, certifications, commitments) for the campaign.

5. KOL/Creator Collaboration and Management

  • We propose a shortlist, negotiate, and manage KOLs/creators based on the agreed brief and budget.
  • Terms regarding deliverables, timelines, usage rights, and disclosure/advertising requirements are agreed in writing with each KOL/creator.
  • Client-directed scripts/claims must be lawful and substantiated; KOLs/Creators retain creative freedom within the scope of agreed instructions.

6. Approvals, Publishing & Performance Commitments

  • Client approvals (concepts, copies, storyboards, content) must be timely to ensure project timeline adherence.
  • Performance metrics (e.g., views, reach, engagement) depend on third-party platforms; unless expressly stated, we do not guarantee specific results.
  • Content must remain live for the agreed duration unless takedown is required by law, policy, or contract.

7. Service Fees, Expenses & Payment Terms

  • Service fees are based on the Proposal/contract. KOL fees, production costs, and media spend may require prepayment.
  • Unless agreed otherwise, invoices are due within 07–14 calendar days; late payment may pause Services.
  • Taxes, bank charges, and statutory withholdings are Client’s responsibility unless prohibited by law.

8. Intellectual Property & Usage Rights

  • Client retains ownership of pre-existing brand assets provided to UNO Media.
  • Agency-created materials belong to UNO Media until fees are fully paid; upon payment, Client receives the usage rights specified in the Proposal/contract.
  • KOL content usage is limited to agreed channels, territory, and term; any extension of usage rights (such as paid media/whitelisting, edits, new channels) requires prior written permission and may incur additional fees.

9. Content Standards & Legal Compliance

  • Client and UNO Media commit to compliance with Vietnamese law and platform policies (e.g., disclosure, prohibited content).
  • Client is responsible for the accuracy and substantiation of product claims, as well as compliance with sectoral regulations (medical, alcoholic beverages, financial, etc.) for promotional content.
  • Anti-bribery, anti-corruption, and fair competition principles apply to all relevant parties.

10. Confidentiality

Each party must keep non-public information received from the other party confidential and use it only for the engagement, unless required by law to disclose or with prior written consent.

11. Personal Data Protection

We process personal data as described in our Privacy Policy. By working with us, you confirm you have obtained all necessary notices/consents for any personal data you share, and you commit to complying with data protection laws.

12. Publicity Rights

With Client’s prior consent (email is sufficient), UNO Media may reference the Client’s name, non-sensitive campaign information, and publicly released publications for portfolio/case study purposes. We commit not to disclose confidential information.

13. Warranties & Disclaimers

  • Each party warrants it has authority to enter into these Terms.
  • Unless expressly stated otherwise, the Services and Website are provided “as is” without warranties of merchantability, fitness for a particular purpose, or non-infringement.
  • We do not control third-party platforms and do not guarantee uninterrupted availability or specific results.

14. Limitation of Liability

To the maximum extent permitted by law, UNO Media’s aggregate liability arising from or related to the Services or these Terms shall not exceed the total fees paid by Client to UNO Media for the specific engagement giving rise to the claim. We are not liable for indirect, incidental, special, consequential, punitive damages, lost profits, or loss of data. Nothing limits liability that cannot be excluded by law.

15. Indemnity

Client will defend and indemnify UNO Media, its officers, employees, and contractors from claims arising from: (a) Client materials/claims; (b) products or services promoted; (c) Client breach of law or these Terms; or (d)use of publications exceeding the agreed usage rights scope.

16. Force Majeure

Neither party is liable for delays or failures caused by events beyond reasonable control (e.g., platform policy changes, epidemics, government actions, network outages, natural disasters). Parties will use reasonable efforts to mitigate impact.

17. Term & Termination

  • Either party may terminate for material breach not cured within a reasonable written notice period (e.g., 10 days).
  • Upon termination, Client pays for Services performed, committed third-party costs, and approved non-cancellable expenses.
  • Clauses intended to survive (e.g., IP usage limits, fees due, confidentiality, data protection, limitation of liability, indemnity, governing law) shall remain in effect.

18. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Socialist Republic of Vietnam. Disputes unresolved amicably within 30 days shall be finally settled by the Vietnam International Arbitration Centre (VIAC) in Ho Chi Minh City, in English or Vietnamese, by one or three arbitrators per VIAC Rules.

19. Changes to These Terms

We may update these Terms from time to time. Updates take effect upon posting on this page with a revised “Last Updated” date. If changes materially affect active engagements, we will notify the Client contact by email.

20. Miscellaneous Provisions

  • Entire Agreement: These Terms plus any signed Proposal/SOW/contract form the entire agreement regarding the Services.
  • No Assignment: Neither party may assign without written consent, except to an affiliate or in a merger/sale (with notice).
  • Severability: If any term is unenforceable, the remainder remains in effect.
  • Waiver: Failure or delay by a party to enforce any provision shall not be construed as a waiver of that right.

21. Vietnamese Version

For the Vietnamese version of these Terms, please visit at this link. If there is any inconsistency, the Vietnamese version governs for Vietnam compliance purposes.

Last Updated: September 2025